HomeMart Bath Products - Return & Refund Policy and Repackaging information for Walk-In Tubs, Clawfoot Tubs, Steam Generators, Faucets, Shower Doors.
TRUCK DELIVERY RETURNS:
If you need to return a large item (tub, vanity, etc.) that was delivered by truck, contact customer service at 866-913-9608. Please note that there is a return delivery fee for truck delivery returns.
We understand how disappointing it can be when purchases don’t work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund less shipping charges or replacement, provided that you contact us within 30 days of shipment and items are in sellable condition. Shipping charges and a 15% restock fee will apply for Buyer’s Remorse returns.
REFUNDS NOT ACCEPTED IF
Items have been altered or mishandled
Items have custom work or painting at time of sale
Items are Special-order/ Special Pricing
Items that have been installed or show signs of installation
(markings, scratches, plumber’s putty, etc.).
If an installed item is defective, please contact Customer Service for assistance.
SENDING YOUR PACKAGE
Pack the item in its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the Return Number and RMA form and include it in the packaging. Seal the box completely, making sure the item is secure for shipment.
For returns, we provide a FedEx shipping label at a discounted cost. Returns sent through other carriers (including UPS, USPS, etc.) are subject to shipping fees at the customer’s expense. Please note that expedited shipping charges are non-refundable.
Allow 7 days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-10 business days later. Once your return has been received, you'll get an email confirmation that your return has been processed.
DAMAGED IN TRANSIT
If your merchandise is damaged in shipping, please reach out to us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.